Monday.com + Shopify: When It Makes Sense

Note: Client names and some details have been changed to protect confidentiality. The technical challenges and solutions are real.

Let me be direct: Monday.com is not an order management system.

I've seen e-commerce businesses try to run entire fulfillment through Monday.com. It works for small volume. It becomes a nightmare at scale.

Quick Decision Matrix

When It Works

Low-Volume, High-Touch Orders

5-50 orders/day, each needing human attention (custom products, VIP handling). This is relationship-based fulfillment. Monday.com's visual boards make sense.

Customer Service Tracking

Using Monday.com for support tickets related to orders is reasonable. It's exception handling, not core fulfillment.

Team Coordination

Multiple teams (warehouse, production, quality). Monday.com can coordinate handoffs with stage transitions notifying the next team.

When It Doesn't Work

High-Volume Operations

200+ orders/day: boards slow down, searching is painful, automations hit limits. Use ShipStation, ShipBob, or custom middleware.

Real-Time Inventory Sync

Monday.com's integration is batch-oriented and can lag. Real-time inventory needs webhook-based architecture.

Automated Fulfillment

If orders can be fulfilled without human intervention, don't add Monday.com as a middle layer.

What The Native Integration Does

Can do:

• Create items when orders placed
• Sync basic order data
• Update when status changes in Shopify

Can't do:

• Real-time inventory sync
• Fulfillment updates back to Shopify
• Complex routing logic
• Line-item level tracking

When to Build Custom

Build custom when:

• Need bi-directional sync
• Have business logic beyond simple routing
• Need reliability at 100+ orders/day

class ShopifyOrderWebhookController extends Controller
{
    public function handle(Request $request)
    {
        ProcessShopifyOrder::dispatch($request->all());
        return response()->json(['status' => 'received']);
    }
}

class ProcessShopifyOrder implements ShouldQueue
{
    public $tries = 3;
    public $backoff = [60, 300, 900];

    public function handle(MondayService $monday)
    {
        $item = $monday->createItem([
            'board_id' => config('monday.orders_board'),
            'item_name' => "Order #{$this->order['order_number']}",
            'column_values' => [
                'customer' => $this->order['customer']['first_name'],
                'total' => (float) $this->order['total_price'],
            ],
        ]);
    }
}

The Honest Assessment

Right for you if:

• Under 50 orders/day
• Each order needs human decision-making
• You want visual coordination

Wrong for you if:

• Over 100 orders/day
• Orders can be fulfilled automatically
• You need real-time inventory

The native integration is a quick win for visibility. But it's not an order management system.

Need Integration Help?

We can help you figure out if Monday.com + Shopify makes sense for your workflow.