wilco.web

Supercharge Your Shopify Store for Holiday Success

Expert support to maximize your holiday sales.

Holiday Buddha
Holiday Buddha

rapid optimization

Maximize Your Q4 Revenue

Swift store enhancements for peak holiday performance. We'll optimize speed, checkout, and features to maximize your seasonal sales potential.

peace of mind

Worry-Free Sales Season

We handle technical issues so you can focus on sales. Proactive monitoring and updates let you concentrate on core business activities.

expert support

Expert Help When Sales Matter Most

24/7 access to Shopify specialists. Round-the-clock assistance ensures your store stays operational during the critical holiday rush.

flexible assistance

Custom-Built for Your Growth

Scalable solutions for all needs. From quick fixes to complex customizations, we provide tailored support to boost your holiday success.

Black Friday

Is days away.

:::

Is your store ready?

Holiday Buddha

how it works

assess

We analyze your store's performance, identifying areas for improvement to maximize holiday sales potential.

plan together

We craft a customized support strategy aligned with your specific holiday goals and budget

optimize

Our experts swiftly enhance your store's speed, features, and user experience for peak holiday performance.

support

Access our Shopify specialists 24/7, ensuring smooth operations and quick issue resolution throughout the season.

faq

We begin immediately upon package confirmation, with our initial store audit starting within 4 hours of signing up and optimization work commencing within 24 hours. Our team maintains dedicated capacity specifically for rapid holiday season onboarding, ensuring you receive immediate attention and support when you need it most.
Priority status is assigned to any issues that directly impact your store's ability to generate revenue or maintain security. This includes store downtime, checkout failures, payment processing issues, critical feature malfunctions, significant performance degradation, and security concerns. These issues receive immediate attention from our support team, with response times varying by package level.
Yes, our Sharp and Peak packages include comprehensive traffic management support that actively monitors and responds to sudden traffic increases. We utilize real-time performance monitoring, immediate scalability adjustments, CDN optimization, database performance tuning, and load balancing configuration to ensure your store remains responsive even during peak sales events. Our team proactively monitors your store's performance and makes necessary adjustments before issues can impact your sales.
We employ a sophisticated prioritization system that considers business impact (with revenue-affecting issues taking precedence), the number of affected customers, package level (Peak receiving highest priority), and request timestamp. Peak clients benefit from dedicated resources, ensuring consistent support regardless of overall queue status. This systematic approach allows us to maintain efficient response times even during the busiest periods while ensuring critical issues receive immediate attention.
Our immediate optimization service delivers a comprehensive suite of improvements to prepare your store for peak holiday traffic. This includes a thorough performance audit and enhancement, critical bug fixes, theme optimization for speed, mobile responsiveness checks, security updates, basic SEO improvements, cart optimization, and payment gateway verification. Additionally, we implement rush holiday design elements including holiday-themed banners, promotional badges, sale countdown timers, seasonal navigation menus, holiday collection templates, special offer popups, seasonal product badges, holiday header/footer variations, festive color scheme updates, and mobile-optimized holiday elements. All these optimizations are implemented with minimal disruption to your store's operations.
Our team provides comprehensive support for third-party app integration and functionality issues, including conflict resolution, integration troubleshooting, performance impact assessment, and alternative solution recommendations. While we can't directly fix bugs within third-party apps themselves (these must be addressed by their respective support teams), we can help identify issues, implement workarounds, and coordinate with app developers to ensure your store's functionality remains optimal during the critical holiday season.
We provide varying levels of emergency theme customization support across all packages. Start package clients receive basic banner and collection page updates, Sharp package clients benefit from custom section modifications and promotional features, while Peak package clients have access to full custom landing pages and advanced feature implementation. All emergency customizations are handled with priority response times to ensure your flash sales launch smoothly and on schedule.
Our support coverage varies by package level, with Start package clients receiving support from 8am-8pm ET, seven days per week, while Sharp and Peak packages benefit from 24/7 coverage through our international team. We maintain our highest staffing levels during known high-traffic periods such as Black Friday and Cyber Monday to ensure consistent support availability when you need it most.
Support access varies by package level, with multiple channels available including a dedicated Slack channel for Peak clients, email support system for all clients, emergency phone line for Sharp and Peak clients, and a Trello board for issue tracking. When contacting support, we ask that you provide your store URL, a detailed description of the issue, and your assessment of its urgency level to help us respond most effectively.
Thanks to our international team structure, we maintain consistent coverage throughout all major holidays. Sharp and Peak package clients continue to receive full 24/7 support, while Start package clients maintain standard 12/7 coverage with slightly adjusted hours on major holidays. Our team scheduling ensures we always have experienced developers available to handle any urgent issues that arise.
If you exhaust your allocated support hours before the end of the holiday season, additional hours can be purchased at our standard rate of $150 per hour. To help you manage your hours effectively, we proactively notify you when you've used 75% of your allocated hours, allowing you to make informed decisions about hour usage and potential additional purchases.
Additional development work beyond your support package can be arranged at our standard rates, with regular development work billed at $150 per hour and priority development at $250 per hour. For larger projects, we can create custom package options tailored to your specific needs. All additional work is scheduled to ensure it doesn't impact our ability to provide rapid support response times.
Following the holiday season, we provide a comprehensive wrap-up service that includes a detailed performance analysis report, traffic pattern insights, and optimization recommendations for the future. We'll also offer options to transition to a regular maintenance package, perform a thorough data backup and security review, and conduct a planning session to map out future improvements. This ensures your store maintains its optimized performance well beyond the holiday season.
Holiday Buddha

about us

At wilco.web, we're Shopify experts dedicated to your e-commerce success. With a track record of elevating stores like Tres Colori, we've crafted support packages to tackle the holiday rush. Don't let tech issues limit your seasonal potential. Secure your holiday support now and let's maximize your profits. Contact us today!

Holiday Buddha

Unleash Your Store's Holiday Potential Now

Bonsai Tree

testimonials

"wilco.web has been our tech lifeline since day one! They've built us a slick Shopify store and this killer custom inventory system that talks to everything. It's like they've got a crystal ball for e-commerce - always one step ahead. Working with these guys is a breeze; they get our vibe and never miss a beat. If you want your online game strong, wilco.web is your secret weapon. They're the real MVPs of our digital success!"

Ori Matalon, CEO / Tres Colori

"wilco.web transformed our online presence with a stunning Shopify store and custom inventory system that has revolutionized our operations. Their expertise in e-commerce and fashion retail, combined with their innovative tech solutions, has been instrumental in scaling NYCMode to new heights."

Avi Freilich, CEO / NYCMode

"wilco.web's expertise in Shopify development and custom integrations has been crucial in elevating Moses NYC's online presence and streamlining our e-commerce operations. Their team's deep understanding of the luxury jewelry market, combined with their technical prowess, has resulted in a sophisticated online platform that perfectly represents our brand and significantly boosts our sales."

Roee Sternberg, Head of E-Com / Moses NYC

"wilco.web has revolutionized our hospitality business by creating a stunning online presence that perfectly captures our brand, alongside a bespoke booking system that has streamlined our operations. Their team's ability to understand our unique needs and translate them into powerful digital solutions has not only enhanced our customer experience but also significantly improved our operational efficiency."

Roy & Gigi Ben Artzi, Owners / Coco Bungo

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